What is Betfair Live Video?
Betfair Live Video is an online video service, offering live streaming sports events to Betfair customers. Currently the sports we offer are Horseracing, Soccer, Tennis, Snooker, Volleyball, Basketball, Darts.
Do I need to pay?
1.3 A minimum matched bet of GBP2 must be placed on the relevant ‘day of the race market’, and placed via the exchange, in order to watch a particular horse race. Tote bets do not qualify for this service. Customers should be aware that SP bets do not qualify as matched bets until the very start of race and they will therefore be unable to access the race stream until this time. Betfair reserve the right to introduce other fees, subscriptions or charges or conditions for access to Betfair Live Video in the future. You will be made aware of the introduction of any charge or condition before it is introduced.
Which countries can I watch from? Horseracing:
"At the Races" Horse Racing - Global (excl. USA, Australia, Japan, Hong Kong, France, South Africa, Sri Lanka and the Caribbean (all islands in the Caribbean Sea, Belize and Guyana).
South African Horse Racing - Global (excl. USA, Australia, , Hong Kong, Singapore)
US Horse Racing - Global (excl. USA)
"At the Races" races include all Horse Races from the following tracks; Ascot, Bath, Brighton, Chepstow, Doncaster, Exeter, Fakenham, Folkestone, Fontwell, Hereford, Hexham, Kelso, Leicester, Lingfield, Newcastle, Newton Abbot, Perth, Plumpton, Ripon, Sedgefield, Southwell, Stratford, Taunton, Towcester, Uttoxeter, Windsor, Wolves, Worcester, Yarmouth.
South African races include all Horse Races from the following tracks; Turffontein, Clairwood, Kenilworth, Arlington, Vaal, Fairview, Scottsville, Durbanville.
USA races includes all Horse Races from the following tracks; (Suffolk Downs, Finger Lakes, Fort Erie, Woodbine, Del Mar, Presque Isle Downs, Arapahoe Park, Assiniboia Downs, Beulah Park, Indiana Downs, Louisiana Downs, Mohawk, Monmouth Park, Mountaineer Park, Penn National, Remington Park, Saratoga, Suffolk Downs and many more)Football:
Italian Serie A - Europe only (But not available in Italy, Middle East, North Africa, France, Denmark, Norway, Japan, Hong Kong and USA)
Spanish La Liga - Europe only (But not available in Denmark, Estonia, Finland, Italy, Norway, Republic of Ireland, Spain, Sweden and United Kingdom)
German Bundesliga - Europe only (But not available in Albania, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Italy, Norway, Portugal, Republic of Ireland, Sweden and Switzerland)
Internationals/ European World Cup Qualifier/ South American World Cup Qualifier - Europe only (excl. playing nations)
UEFA Champions League Qualifiers/ Europa League Qualifier - Europe Only (excl. Participating Countries, USA)
English Championship - Europe Only (But not available in UK, Ireland, China, Israel, Middle East, Nigeria, South Africa, Sub Saharan Africa and USA)
Portuguese Superliga - Only available in UK, Eire, Norway, Denmark, Sweden
Belgian League - Global (excl. Belgium and USA)
Finish League - Global (excl. Finland and USA)
Danish League - Global (excl. Denmark and USA)
Polish League - Global (excl. Poland and USA)
J League - Europe only (But not available in Japan, Hong Kong, Korea, Australia and USA)
Russian League - Europe only (excl. Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Ukraine, Uzbekistan, Puerto Rico, Turkey, Greece, Cyprus, Israel and USA)
Brazilian Paulista - Only available in Europe excluding Spain, Italy Turkey, Greece and Cyprus
Latin Internationals - Global (excl. playing nations)
Major League Soccer - Global (excl. Canada, USA)
UEFA Cup - Global (excl. playing nations)
Other Cups - Global (excl. Australia, Asia, Middle East and North America) Tennis:
ATP/WTA Events - Global (excl. USA, Russia and event hosting nation). Basketball:
Spanish ACB - Global (excl. Spain)
Italian Lega A - Global (excl. Italy)
German Bundesliga - (Global excl. Germany)
FIBA AsiaBasket - Global (excl. Japan, Chinese Taipei, Pan-Arab Region, Philippines & USA)
FIBA AfricaBasket - Global (excl. Japan, Africa & USA)
Philippine Basketball - Global (excl. Philippines and USA) Snooker:
Global - (excl. Not available in UK, Ireland and USA) Beach Football:
Global - (excl. South Africa, Middle East and USA) Ice Hockey:
Global - (exc. Switzerland and USA) Volleyball:
Global - (excl. Participating Countries and USA)
Why am I being asked to register to watch free content?
Even though all the content on Betfair Live Video is free, there are usage and geographical restrictions. Therefore, all users are required to be registered with a Betfair account.Register Now
Where can I find the schedule of play?
Betfair will update the schedule of matches on a weekly basis (as events are subject to change). This schedule will include the following information:
- Start time in GMT
- Competing Teams / Players
Is commentary available for all matches?
Match commentary will be available for all Football matches.
In what language will the match commentary be provided?
Match commentary will only be available in English.
Do I need a broadband Internet connection?
Yes. A broadband connection is required for viewing all Betfair Live Video events.
What quality will the video be?
Live matches are supplied in Adobe Flash Player or Windows Media Player at bit rates of:
- 300k (player size: 320 x 240)
- 650k (player size: 480 x 320)
Can I separate the video screen from the Betfair Live Video site?
Yes. Use the "Player Only" button under the Windows Media Player to view the video only.
Can I watch more than one event at a time?
Yes. You are able to watch multiple Betfair Live Video events on the screen at the same time.
What am I allowed to do with the programs that I stream?
Access to betfair Video is strictly subject to our terms and conditions
. You are only permitted to access Betfair Live Video for your own personal use.
What can I do if the site is slow or I regularly lose connection?
Try to access other Internet sites and determine whether the problems are confined to Betfair Live Video. If all Internet services are impaired seek resolution with your Internet Service Provider. If Betfair Live Video is the only affected site please contact our Customer Services team.Betfair Live Video Helpline:
0844 871 0000
When can I start watching a the live video stream?
Each event will begin streaming a few minutes prior to the scheduled start time. As soon as you click on the live event name (or logo), the media file begins to stream. (There can be a slight delay depending on your connection speed).
What are the system requirements?
The minimum requirements for Betfair Live Video are:
- Windows OS: Windows 2000 or XP (Windows 98SE might work but is not recommended)
- Internet Explorer 6.0 or higher with cookies enabled (default setting)
- Windows Media Player 9 or higher
- Broadband connection (Speed of 500 kbps or higher) Dialup connection is not recommended.
Don't have Windows Media Player?Windows Media Download
Do you support the Macintosh or Linux operating systems?
No. Unfortunately you cannot watch Betfair Live Video using the Macintosh or Linux operating systems as these currently do not support Windows Media Digital Rights Management (DRM).
Why can't I view the video?
Please make sure you are using the latest version of Internet Explorer 6 (or above) for optimal viewing.
To download the latest versionInternet Explorer Download
If you have the latest version of Internet Explorer but still can't view the match, you must install Windows Media Player 9 or above to your system.
To download the latest version of Windows Media PlayerWindows Media Download
If you still have problems viewing the match you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player. To download the latest codecsMedia Player Codec Download
I have done all the above but still can't watch the video?
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
I have Broadband, but am having problems streaming the 600k videos?
If you have an Internet connection of greater than 1mb, but experience a lot of buffering when viewing the 600k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using one of the following links: Bandwidth place Speed TestBandwidth Test
UK Broadband Speed Test (downloadable)Download Bandwidth Test
The results of these tests need to be around 450kbits/s in order to successfully stream the 300k 'Low' videos and need to be around 750kbits/s in order to successfully stream the 600k 'High' videos. Please take into account fluctuations in local bandwidth and other connections open on your PC. Please contact your Broadband provider directly to resolve these issues.
Audio will play but video won't, or video will play but audio won't?
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. If you do have a sound card, the content that is being played probably uses compression software that is not installed on your computer. To make sure that you have the necessary software that is currently supported, reinstall Windows Media Player. To do so, visit the following Microsoft Web site,Windows Media Download
this issue may also occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
What do I do if my download has "Timed Out"?
If your live video stream indicates that it has "Timed Out" then it may just have been a temporary interruption in the connection. You can resume the stream by clicking on the event link again. If you continue to have trouble please contact Betfair Customer Service.
Why can't I view the match from another PC?
Digital Rights Management (DRM) is used to view the match which means that a video streaming feed is licensed to a PC. Therefore, it will only work on a PC that is logged-on to a valid account. If you e-mail/text the link to another machine, it will simply not work. You will receive the following advisory message: This match has been accessed from another computer using your account details. The live stream for a match may only be played on one computer using any given account.
My PC complains about pop up blocking issues?
Your computer is currently blocking pop-up windows, which means you cannot watch the match. Pop-ups are small windows that are launched by the page you are looking at and may contain advertising or other information. These can be blocked from appearing by third-party software such as the Yahoo! and Google toolbars, Zone Alarm and Norton products and if you are running XP with MS Service Pack 2 installed. If your browser is blocking all pop-ups you will be unable to open the media player. Allowing pop-up windows for the website you are trying to access will allow you to take advantage of all the features of this website.Below are instructions on how to do this with the three major blockers; if you have a different one it will probably be similar to one of these:
The Yahoo! toolbar with the blocker (circled) means it is enabled. Click the button when you are on our website and pop-ups be allowed.
The Google toolbar is very similar to Yahoo!. Clicking on the circled button when you are on our website and pop-ups be allowed.
MS Service Pack 2 (XP)
MS Service Pack 2's blocker is not a toolbar but a new feature of your browser. When it detects a pop-up the yellow banner below appears at the top of your window: Clicking shows a menu where you can choose to permanently allow pop-ups for our website.
Internet Explorer 5 or higher:
- Click Tools, then click Internet Options.
- Click the Security tab.
- Click the Custom Level button.
- Scroll to the Scripting section.
- Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets.
- Click the OK button.
Internet Explorer 4.x:
- Click View
- Click Internet Options.
- Click the Security tab.
- Click the Settings button.
- Scroll to the Scripting section.
- Check Scripting of Java applets and Active Scripting.
- Click the OK button.
T&Cs - Betfair Live Video
1. Access to Betfair Live Video
1.1 Betfair Live Video is only available to customers who have opened an account with Betfair.
1.2 The territories to which we are able to stream events vary from sport to sport. The list of scheduled matches will reflect which events you can view from within your particular locale.
1.3 Betfair Live Video is currently free of charge for all content with the exception of horseracing. A minimum matched bet of GBP2 must be placed on the relevant ‘day of the race market’, and placed via the exchange, in order to watch a particular horse race. Tote bets do not qualify for this service. Customers should be aware that SP bets do not qualify as matched bets until the very start of race and they will therefore be unable to access the race stream until this time. Betfair reserve the right to introduce other fees, subscriptions or charges or conditions for access to Betfair Live Video in the future. You will be made aware of the introduction of any charge or condition before it is introduced.
1.4 Betfair may refuse access to Betfair Live Video to any customer at its absolute discretion.
1.5 By accessing Betfair Live Video you accept these terms and conditions.
2. WARNING STREAMING TIME DELAY
2.1 ALTHOUGH CONTENT ON BETFAIR LIVE VIDEO IS ADVERTISED AS "LIVE", YOU SHOULD BE AWARE THAT BETFAIR LIVE VIDEO IS SUBJECT TO A TIME DELAY. The precise length of the time delay will vary depending on a number of factors, but you should typically expect a time delay of between 10 and 20 seconds behind the actual event. The time delay may sometimes be significantly longer than this.
2.2 IF YOU RELY ON BETFAIR LIVE VIDEO TO PLACE BETS, YOU DO SO ENTIRELY AT YOUR OWN RISK. Betfair accepts no responsibility for any loss suffered by you as a result of your reliance on Betfair Live Video.
3. EXCLUSION OF LIABILITY
3.1 Betfair does not make any representations or warranties, express or implied, that Betfair Live Video will meet your requirements, that the operation of Betfair Live Video will be uninterrupted, on time or error free, that Betfair Live Video will be available during any specified hours (whether advertised or not), or that Betfair Live Video will operate in conjunction with any particular software or hardware.
3.2 Betfair shall not be liable to you for any direct or indirect loss, including any loss of profit, data, business or goodwill, arising in connection with your use of or reliance on Betfair Live Video. Betfair shall not be liable for the capacity, reliability, availability or performance of Betfair Live Video.
4. Changes to Betfair Live Video content
4.1 All content on Betfair Live Video is subject to change and Betfair may vary, suspend, replace or withdraw content on Betfair Live Video at its absolute discretion and without notice.
4.2 Betfair reserves the right to modify, suspend or discontinue the Betfair Live Video service at any time without notice to you.
5. Intellectual Property Rights
5.1 Betfair Live Video is for personal non-commercial use only. You are strictly prohibited from copying, saving, modifying or distributing the Betfair Live Video content (or assisting a third party to do so) or allowing any third party to access the Betfair Live Video content.
5.2 You must not sell or make any charge for watching or using any part of Betfair Live Video, nor show any part of Betfair Live Video in public to an audience (even if no charge is made), nor authorise or assist any third party to do any of the same.
5.3 The content on Betfair Live Video is licensed to Betfair by third parties. The football, tennis, snooker, volleyball and basketball content on Betfair Live Video have been licensed by Perform Media Channels Limited.
6.1 Betfair reserve the right to change these terms and conditions at its discretion from time to time. If we make significant changes to these terms and conditions then we will take appropriate steps to bring such changes to your attention. It is your responsibility to check these terms and conditions from time to time to ensure that you agree with them and your continued use of Betfair Live Video will be deemed to be your acceptance of any changes to the terms and conditions.
6.2 These terms and conditions are governed by English law and any disputes will be dealt with by the English courts.